FAQs
Welcome to LumiSense's Frequently Asked Questions page, where we have collected answers to common questions about our motion-sensing LED lights, shipping policies, returns, and more. If you need further assistance, please feel free to contact us at info@lumisensepro.com
General Questions
What makes LumiSense motion-sensing LED lights different?
Our lights combine modern design, energy efficiency and advanced motion detection technology. Features include:
- Wireless and rechargeable design for easy installation.
- Three adjustable colour temperatures to suit any environment.
- Automatic activation for added convenience.
Where can I use LumiSense LED lights?
Our lights are extremely versatile and can be used in:
- Closets, staircases and corridors
- Under kitchen wall units
- Bathrooms, garages and outdoor areas
- Workspaces or bedrooms
Are special tools needed to install LumiSense lights?
No tools of any kind are required! Our lights are designed for quick and easy installation. Most models are equipped with adhesive or magnetic mounts, so they can be mounted in minutes.
Do you have ongoing promotions?
Yes! Check our product page or sign up for our newsletter to learn about the latest offers, including our popular Buy 1 and Get 2 free promo.
Product Features
Come funzionano i sensori di movimento?
I sensori di movimento rilevano i movimenti entro un raggio specifico (fino a 3 metri nella maggior parte dei modelli) e accendono automaticamente la luce. Dopo un determinato periodo di inattività di 30 secondi, la luce si spegne per risparmiare energia.
Le luci LumiSense sono ricaricabili?
Sì, tutte le nostre lampade sono ricaricabili via USB, per garantire la comodità e ridurre la necessità di batterie usa e getta. Una singola carica dura in genere diverse settimane, a seconda dell'utilizzo.
Posso regolare la luminosità o la temperatura del colore?
Sì! La maggior parte dei nostri modelli è dotata di livelli di luminosità regolabili e di tre modalità di temperatura del colore (bianco caldo, bianco neutro e bianco freddo) per creare l'ambiente perfetto.
Orders and shipments
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location. You can check the shipping cost at the time of payment after you enter your address.
How long will it take to receive my order?
Domestic orders: Usually arrive within 4-7 working days.
International orders: Delivery is within 5-14 working days, depending on the destination.
Can I track my order?
Absolutely! Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track the progress of your shipment in real time.
Returns and refunds
What is your return policy?
We offer a 30-day money back guarantee. If you are not satisfied with your purchase, you can return the product within 30 days for a refund or replacement.
How do you initiate a return?
To initiate the return process:
Contact us at info@lumisensepro.com with details of your order. Our team will provide a return authorization and related instructions.
When will I receive the refund?
Refunds are processed within 7-10 business days after receipt of the returned item.
Troubleshooting
What should I do if my light doesn't come on?
Check that the battery is fully charged.
Check that the motion sensor is not obstructed or covered.
Test the light in a dark environment, as some models may not activate in high light conditions.
The sticker won't stick: what can I do?
Clean the surface thoroughly before applying the adhesive.
If the adhesive is worn out, contact us for replacement options.